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Filter, softener and brine tank in a garage utility area

Water treatment

Water softeners that are sized for your actual hardness

Remove the hardness minerals that scale pipes, heaters and fixtures.

Hardness is dissolved calcium and magnesium. You see it as white crust on faucets, cloudy glassware, a film in the shower and a water heater that scales up and loses efficiency. A softener swaps those minerals for sodium or potassium as water passes through a bed of resin, and then flushes itself clean with brine on a schedule.

A softener that is too small regenerates constantly and wastes salt. One that is too big can leave resin sitting idle. We measure hardness, and iron if it is present, then size the unit to the household's daily use. Iron matters here: heavy iron fouls resin, so a separate iron filter ahead of the softener is often the right answer.

Salt does not have to be a chore. We deliver bags and fill the brine tank so nobody has to haul forty pounds down the cellar stairs.

Why people add a softener

  • White scale on faucets, showerheads and kettles
  • Soap and shampoo that rinse poorly
  • Dry skin and stiff laundry after washing
  • Hot water heater that is noisy or short-lived
  • A hardness result well above the soft range on a lab report
Black treatment tank with cartridge housing
Filter tank, sediment housing and UV unit in a finished corner

How it works

What happens, step by step.

  1. STEP 1

    Measure hardness

    On-site test plus lab confirmation, with iron and manganese checked at the same time.

  2. STEP 2

    Size the unit

    Capacity chosen from hardness, household size and peak demand.

  3. STEP 3

    Install with bypass

    Entry-point install with a bypass, drain and overflow, plus a hard-water line for outdoor taps if you want one.

  4. STEP 4

    Service and salt

    Yearly service, resin and brine tank cleaning, and salt delivery on request.

Salt delivery

We bring salt in and fill the brine tank for you. Check the Specials page, or ask when you call, for any current salt-delivery offer.

Questions

Common questions about water softeners.

Do not see yours? Call (800) 696-9355 and ask.

Serving towns including Berwick, Bethel, Brunswick, Wells, Windham and more.

Does a softener make water safe to drink?
No. A softener treats hardness only. It does not remove bacteria, arsenic, PFAS or most other contaminants.
Can I use a softener if I am on a low-sodium diet?
Potassium can be used in place of sodium salt in many units, and a small tap can be left unsoftened for drinking. Ask your doctor about your own limits.
Why does my softener use so much salt?
Usually the cycle is set wrong, the brine tank has a salt bridge, or hardness is higher than the unit was sized for.

Not sure what is in your water?

Start with a test. We will explain the results in plain language and only recommend what the numbers support.

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